jollibet Privacy Policy

1. Who We Are and How to Contact Us

jollibet is a PAGCOR-licensed online gaming platform operating at jollibet.vip, serving Filipino players aged 21 and above. We are the data controller responsible for the personal information you provide when using our platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may reach our Data Protection Officer (DPO) through the following:

2. What Personal Data We Collect

jollibet collects personal data that is necessary to provide our gaming services, comply with PAGCOR regulatory requirements, and fulfill our obligations under Philippine law. The categories of personal data we collect include:

We do not collect sensitive personal information (such as health data, political opinions, or religious beliefs) unless specifically required by law or with your explicit consent.

3. How We Collect Your Data

jollibet collects your personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the jollibet platform, including IP addresses, device identifiers, cookies, and session logs.
• Third-Party Sources: Identity verification data from licensed KYC service providers; fraud screening data from anti-money laundering (AML) compliance partners; payment data from GCash, Maya, and banking partners (limited to transaction confirmation, not full account details).
• PAGCOR Reporting: Certain gaming activity data may be reported to PAGCOR as required by our operating license and applicable Philippine gaming regulations.

4. Why We Use Your Data (Legal Bases)

jollibet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: To create and manage your jollibet account, process deposits and withdrawals, and provide the gaming services you have signed up for.
• Legal Obligation: To comply with PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, age verification mandates, and other applicable Philippine laws and regulations.
• Legitimate Interests: To detect and prevent fraud, protect platform security, improve our services, and conduct responsible gaming monitoring — provided these interests do not override your fundamental rights.
• Consent: To send you marketing communications, personalized promotions, and non-essential cookies — where you have given us explicit, informed consent. You may withdraw consent at any time through your account settings or by contacting our DPO.

5. How We Share Your Data

jollibet does not sell your personal data to third parties. We share your data only in the following limited circumstances:

• PAGCOR and Regulatory Authorities: We are legally required to share certain gaming activity and player data with PAGCOR and other Philippine government authorities upon request or as mandated by our license conditions.
• Anti-Money Laundering Council (AMLC): Suspicious transaction reports and covered transaction reports may be filed with the AMLC as required under the Anti-Money Laundering Act.
• Payment Processors: GCash, Maya, and banking partners receive only the data necessary to process your deposit or withdrawal transactions. jollibet does not store full payment credentials.
• KYC and Identity Verification Providers: Licensed third-party KYC providers process your identity documents to verify your age and identity. These providers are bound by strict data processing agreements.
• Game Software Providers: Game providers (such as Pragmatic Play, PG Soft, Jili, and others) may receive anonymized or pseudonymized session data necessary to operate their games on our platform.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Law Enforcement: Where required by a valid court order, subpoena, or lawful request from Philippine law enforcement authorities.

All third-party data processors engaged by jollibet are required to implement appropriate technical and organizational security measures and to process data only for the purposes specified by jollibet.

6. Cookies and Tracking Technologies

jollibet uses cookies and similar tracking technologies to operate the platform, enhance your experience, and analyze usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game history, and display options to personalize your jollibet experience.
• Analytics Cookies: Collect anonymized data about how players use the platform — which pages are visited most, how long sessions last, and where errors occur — to help us improve jollibet.
• Marketing Cookies: Used to deliver relevant promotions and track the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of the jollibet platform.

7. Data Retention

jollibet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our standard retention periods are:

• Account and Identity Data: Retained for the duration of your account plus five (5) years after account closure, as required by PAGCOR and AMLA regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA requirements.
• Gaming Activity Logs: Retained for three (3) years from the date of the activity, or longer if required for dispute resolution or regulatory purposes.
• Support Communications: Retained for two (2) years from the date of the last communication.
• Marketing Data: Retained until you withdraw consent or for two (2) years of inactivity, whichever comes first.

When personal data is no longer required, jollibet will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

jollibet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS 256-bit encryption for all data transmitted between your device and the jollibet platform.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Multi-factor authentication options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• 24/7 security monitoring and intrusion detection systems.
• Incident response procedures to detect, contain, and notify affected players of any data breach within the timeframes required by the National Privacy Commission (NPC).

While jollibet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorized access.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jollibet:

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 1. jollibet will respond to all verified data subject requests within fifteen (15) business days. We may require proof of identity before processing your request to protect against unauthorized access to your data.

If you believe jollibet has not adequately addressed your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Children's Privacy and Age Verification

The jollibet platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with PAGCOR regulations. jollibet does not knowingly collect personal data from individuals under 21 years of age.

All new registrations are subject to age verification. Where jollibet discovers that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the incident to PAGCOR as required.

If you are a parent or guardian and believe your child has registered on the jollibet platform, please contact us immediately at the details in Section 1 so we can take prompt action.

11. Responsible Gaming and Data Use

jollibet uses gaming activity data — including bet frequency, session duration, deposit patterns, and win/loss history — to power our responsible gaming monitoring systems. This data helps us identify players who may be showing signs of problem gambling and proactively offer support tools such as deposit limits, loss limits, and self-exclusion.

This use of your gaming data is in your best interest and forms part of jollibet's obligations under our PAGCOR license. You may not opt out of responsible gaming monitoring while your account is active, as this processing is a legal requirement of our operating license.

For more information on the responsible gaming tools available to you, including self-exclusion and deposit limits, please visit our Responsible Gaming page.

12. Changes to This Privacy Policy

jollibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The effective date at the top of this document indicates when the current version came into force. The most current version of this Privacy Policy is always available on the jollibet platform. Your continued use of the platform after any amendments constitutes your acceptance of the revised Policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission.

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.